The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 190 |
| Philadelphia, PA | 183 |
| Brooklyn, NY | 154 |
| New York City, NY | 112 |
| Newark, NJ | 39 |
| Pittsburgh, PA | 38 |
| Baltimore, MD | 30 |
| Jersey City, NJ | 29 |
| The Bronx, NY | 23 |
| Richmond, VA | 21 |
| Queens, NY | 20 |
| Louisville, OH | 19 |
| Herndon, VA | 18 |
| Virginia Beach, VA | 18 |
| Boston, MA | 17 |
| Arlington, VA | 17 |
| Ashburn, VA | 16 |
| Buffalo, NY | 15 |
| Alexandria, VA | 15 |
| Fairfax, VA | 15 |
| Wilmington, DE | 14 |
| Staten Island, NY | 13 |
| Westville, NJ | 12 |
| Plymouth Meeting, PA | 12 |
| Silver Spring, MD | 12 |
| Norfolk, VA | 12 |
| Oklahoma City, OK | 10 |
| Allentown, PA | 10 |
| Atlanta, GA | 10 |
| Hyattsville, MD | 10 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Kanchana S. (@kanchanavs) reported @Verizon @verizonfios final note. Even if you use service for 2 days of a month and want to cancel it, Fios will charge you for the full month! They will offer no rebate, nothing to offset your cost. I’m moving to a unit that doesn’t have Fios. #buyerbeware
- Buk Marley (@BukMarleyNY) reported
6 months later 4 service calls still waiting for @optimum to fix my Internet that they overcharge for @verizonfios Whats it going to take to get you in the neighborhood???
- Atharv Gosavi (@Athu_gosavi) reported fromBrooklyn, New York
Serious security issues with @verizonfios Terminated my service without confirmation. Moreover, they had wrong address under my account but I was getting the correct service with new address. It’s been 2 years since I changed my previous address which Verizon had under my name
- kali 🧞♀️ (@KaleshaNicole) reported
Leaving @optimum because the amount of times their service was disrupted or lacking, they faithfully charged me $60 a month. This is the end. @verizonfios, please treat me better, I’m on my way.
- Mia (@MiaCarlaNY) reported
YGH my internet sucks tonight, freaking mountains all the power lines are above ground and one goes down and the whole town is without net or has choppy service. I pray for fios to invest in my area. HOW I MISS FIOS
- Mat Geiser (@M_Geiser) reported
@Verizon Hey @verizon can I get a free stream tv? I’ve been a loyal customer for awhile now for both fios and Wireless. Would appreciate it!
- Kanchana S. (@kanchanavs) reported
@VerizonSupport @verizonfios update. Followed Verizon and DM’d them just for them to tel me again they’ll be charging a full month of service. Never going back to Verizon after this.
- Terri B (@NatsGal) reported
@verizonfios For the 2nd time in 4 days our apt bldg has no phone, internet or cable. Tech left after telling concierge he put in temp fix, still no service. Phone tech Kevin was able to get me an appt for tomorrow which I am grateful for.
- Brett Malboeuf (@bmalbs8) reported
Another day of working from home consisting of my @verizonfios going out because it’s above 85 out. Then trying to navigate the support function to get any service live.
- Brooke Huminski (@BHuminskiSW) reported
Hey @verizonfios @Verizon help me understand as a business customer how I got enrolled in paying for a service I did not agree to. Your app and online system will not allow for me to login (2 days in a row) so I cannot see any details. Please and thank you. #businessowners
- Woody DeCasere (@decasere) reported
@VerizonSupport how do I report an outage for my fios?
- jon (@CarcNYC) reported
@verizonfios woke up to no TV and internet here in Manhattan, NY. Unplugging/resetting router and box did not work. Can you help?
- Brian Gallagher (@GallagherMW) reported
@DerCryptaxis @BrianWCollins @GetSpectrum That's not even taking into consideration that it's basically a monopoly. There are other internet options, but they have nowhere the speed of Spectrum. Fios and even Starry are never available in my area...
- PearlsSon (@SonPearls) reported
@VerizonSupport I think it might be time to drop FiOS. I've been beset with problems this week. It's as tho my devices are being blocked from router. Connexion has ceased after a year of no problems.Service is spotty. Further, your support team "is not taking calls at this time"
- nikki b (@nikkib53) reported
@verizonfios Is the service in Staten Island my out? My set box keeps going off and on.
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